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Please reach out if you have questions or need assistance. We utilize automated tools to give you faster self-serve options alongside our in-house team, who are available 9 AM ET - 5 PM ET, Monday to Friday.

Alicia Keys

Have questions or need help with your order? Visit our help center for self service options or to contact our team.

Alicia Keys Customer Help Center

All orders placed Monday-Friday are expected to ship within 3-7 business days unless otherwise stated on the product description. 

Many "pre-order" items will have their own unique shipping time frame, so please be sure to look before you checkout.

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